"Last Update: 18/10/2023"


Data Controller

The company responsible for processing your data under this Privacy Policy is:

Agrobotiga and Apartaments Turístics del Lluçanès, S.L.
VAT: B64690274
Address: Plaça Major, nº 9 08589 - PERAFITA (Barcelona)
Email: info@fornfranquesa.com
Website: calestamenya.com
Phone: 938530030
Registered in the Commercial Register of Barcelona, Volume 40013, Sheet 75, Page B356617, Entry 1st

At Agrobotiga and Apartaments Turístics del Lluçanès, S.L., we recognize the importance of protecting your personal information and are committed to treating it responsibly and in accordance with data protection laws.

This privacy policy aims to regulate all aspects related to the processing of data from different users who browse or provide information through the various forms located on the website.


Personal Data

Personal data is information that identifies you or makes you identifiable. Through the website, in the boxes established for this purpose, we collect the personal data that the user communicates to us: name, surname, email, telephone, address, city, etc., as well as any data that the user voluntarily provides us through any of the social networks of which the user is registered. In this case, privacy will depend on the configuration established by the user as well as the terms and conditions of the social network.

The user's visit to the website does not imply that they have to provide any information about their personal data. However, in case of providing them, the data will be processed lawfully at all times in accordance with the principles and rights set out in the GDPR 2016/679 of April 26 and the LOPDGDD 3/2018 of December 5.


Purpose, Duration, and Legitimacy of Processing

The data provided by the user will be processed for the following purposes:

• Improve the user's browsing experience on the website. This data will be retained until the user revokes their consent to the processing of this data by deleting cookies, and for the time established by law with a minimum duration of 3 years.
  
  The legitimacy for improving the user's browsing experience on the website is the user's consent when accepting cookies. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the prior consent withdrawal.


• Manage our social networks and send information about our activities and products. This data will be kept until the user revokes their consent to the processing of this data and for the time established by law with a minimum duration of 3 years.
  
  The legitimacy for managing our social networks and sending information about our activities and updates is the consent granted by the user for this purpose. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the prior consent withdrawal.


• Manage user experiences or opinions regarding products and/or services through user testimonials that will be published on the website. The only personal data that will be published from the testimonial are the name and city of the user. The provided data will be kept until the user requests its revocation and for the time established by law with a minimum duration of 3 years.
  
  The legitimacy for processing this data is the user's consent when registering through the form enabled for this purpose on the website and selecting the checkbox accepting our privacy policy before submitting their request.


• Manage reservations and provide accommodation services in our establishment to users through our reservation form on the website. The provided data will be kept for the duration of the contractual relationship between the parties, as well as for the time established by law with a minimum duration of 3 years.
  
  The legitimacy for attending and managing the reservation made by the user through the web form is the execution of a contract in which the data subject is a party. If the user does not provide their personal data, their reservation cannot be managed, and the requested service cannot be provided.

Transfer or Disclosure of Personal Data and International Transfers

Your data will not be communicated or transferred to third parties unless there is a legal obligation or to those providers linked to the Data Controller who act as data processors.

Our servers are located in the European Union, and, in general, we contract service providers also located within the European Economic Area or in countries that have been declared to have an adequate level of protection.

If we need to use external service providers that require the transmission of personal data outside the European Union or to countries that have not been declared to have an adequate level of protection, we will ensure to guarantee the security and legitimacy of the processing of your data through adequacy decisions, standard clauses, binding corporate rules, exceptions, or any other instrument approved by the supervisory authority that provides adequate guarantees for the international transfer of data.


Data Update

To ensure that we keep personal data up-to-date, users must inform us whenever there is any modification. Otherwise, we do not respond to the truthfulness of this information.

The user guarantees that the personal data provided are true, ensuring that all provided information corresponds to the real situation, is up-to-date, and accurate, being obliged to communicate any modification.


Third-Party Data

If the user provides third-party data for any purpose to Agrobotiga i Apartaments Turístics del Lluçanès, S.L., they guarantee that they have obtained this data lawfully, have informed the affected parties in advance, obtaining their consent to communicate them, and that the provided information is accurate and truthful.

Mandatory Nature of the Requested Information

All our forms have an asterisk (*) on mandatory data. If the user does not fill in these fields or does not check the privacy policy acceptance box, the submission of the information will not be allowed.


Rights of Data Subjects

You have the right to access your data and obtain confirmation of its processing, as well as a copy of the personal data being processed. You have the right to update them and request the rectification of inaccurate data or request their deletion when the data are no longer necessary for the purposes for which they were collected. You can request the limitation of the processing of your data and object to the processing by revoking your consent, as well as exercise the right to data portability. Similarly, you have the right not to be subject to decisions based solely on automated processing of your personal data. You can exercise your rights by contacting us at Plaça Major, nº 9, - 08589 PERAFITA (Barcelona).

Email: info@fornfranquesa.com.

If you believe that your rights have not been properly addressed, you have the right to file a complaint with the supervisory authority at www.aepd.es.


Processing of Data of Minors

Anyone who provides data through the forms on this website and accepts its processing declares to be over 14 years of age, with access and use of the portal prohibited for those under this age. If, at any time, the Data Controller detects that a person under 14 years of age has provided personal data, we will proceed to cancel such data. Likewise, parents or legal guardians may, in any case, contact Agrobotiga i Apartaments Turístics del Lluçanès, S.L. to block access accounts of minors under their responsibility who have registered by falsifying their identity.


Social Networks

The purpose of tools like Facebook, Twitter, Instagram, etc., or other social networks is to give visibility and dissemination to the activities carried out by our organization. These tools store personal data on the servers of their respective services and are governed by their own privacy policy. It is recommended to review and read the terms of use and privacy policy of the social network at the time of registration, considering the different configuration possibilities regarding the privacy level of the user profile on the social network.

Likewise, the Data Controller reserves the right to delete from its social networks any information published by third parties that violates legality, encourages it, or contains messages that undermine the dignity of individuals or institutions. Likewise, the right to block or report the profile author of these messages.


Cookie Processing

A cookie is a small file that is downloaded and stored on the user's computer when accessing a website.

Cookies allow the website, among other things, to store and retrieve information about the user's browsing habits or their equipment, depending on the information they contain and the way they use their equipment. They can be used to recognize the user.

The user has the option to prevent the generation of cookies by selecting the corresponding option in their browser program. More information can be obtained by reading our Cookie Policy.